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We will send you an acknowledgement letter within 5 days of receiving your complaint.We will provide a full response as soon as possible but no later than 8 weeks from the receipt of your complaint.
Find an adviser through the: Talk to an independent solicitor who has knowledge of equity release.
We wish to handle and resolve all complaints quickly and to the satisfaction of our customers. We will review your complaint and provide you with a full response as soon as possible and no later than 8 weeks from the receipt of your complaint.
If we received your complaint more than eight weeks ago, we will have explained that you can forward your complaint to the Financial Ombudsman Service.
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Some of our product names for this type of insurance include Credit cards repayment, total Mortgage Protection plan, secured personal loan repayment cover.
Firstly, please check any available documentation as outlined in question 1 to obtain details of your PPI policy. The easiest way to raise a query about a PPI policy is to complete a FOS PPI Questionnaire.
In all cases any interest due will be adjusted right up until the date of payment.
PPI is insurance that pays out a sum of money to help cover your monthly repayments on your loan, credit card and/or mortgage in certain events, which could include unemployment, accident or sickness, hospitalisation or death.
By filling out the FOS (Financial Ombudsman Service) PPI Questionnaire we will have all of the information we need to assess your complaint.
Once you have completed the form please send it directly to us at: The Mortgage Business Customer Relations, PO Box 548, Leeds, LS1 1W We encourage our customers to talk to us about PPI: If you have any further query about the way your PPI was sold you can ring a dedicated telephone line for PPI customers on 03.
The actual events covered by your policy will depend upon the level of cover that you have purchased.